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How to Order

How do I place an order?

When you have found the item(s) you wish to purchase, please follow the instructions below:-

  1. Select the correct size for the item(s) (where applicable)
  2. Enter the desired quantity correctly
  3. Read the Terms and Conditions
  4. Click the 'Add to Basket' button - you will be taken to the basket page
  5. Check that the items in your basket are the items you want to order
  6. Choose your preferred delivery destination

Home Delivery

  1. Choose your delivery address or create a new address
  2. Choose your delivery options

Click the 'Go to Checkout' button

If you are a WRU Online Shop user...

  1. Enter your email address
  2. Create a password
  3. Confirm your password
  4. Click the 'Submit' button
  5. Enter your name and billing address (this is the address where your bills are sent to)
  6. Enter your delivery address
  7. Click the 'Submit' button
  8. Enter your payment details
  9. Click the 'Submit' button

If you are an existing WRU Online Shop user...

  1. Enter your username and password (if you have not already done so)
  2. Enter your payment details
  3. Click the 'Submit' button

Can I place an order over the phone?

If you prefer, you can place your order by phone. Simply call: +44 (0) 2920 822040

Available between:

Monday to Saturday – 9.30am – 5.30pm (GMT)
Sunday – 10am - 4pm (GMT)

When placing an order over the phone, please make sure you have:

  1. The list of items you wish to buy
  2. Your payment details


Why are the colours of my goods slightly different to the pictures on the site?

The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colours appear differently and therefore we accept no responsibility for differences in colour or style.

Do you have sizing charts?

On product pages that feature items of clothing, you can find a link to a sizing chart. As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.

To see the full size charts for Men, Women, Boys and Girls see product detail pages.