Contact Us

Contacting us by Email

We are happy to answer queries on products, orders, the website and anything else at the below address: customer.services@store.wru.co.uk
We endeavour to respond to all emails within 24 hours.
If your purchase was at the Official Welsh Rugby Union Online at 8 Westgate Street, Cardiff, CN10 1NS, please also email customer.services@store.wru.co.uk

Contacting us by phone

If you'd like to speak to one of our friendly advisors, please contact us on one of the below numbers:
•Customers within the UK: 0333 014 5343
•All other customers: + 44 (0)333 014 5343
Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. The following exceptions apply:

Alternative opening times:

Bank and other Public Holidays in England 10am – 4pm
Christmas Eve - 9am - 4pm
Christmas Day - Closed
Boxing Day – 10am - 4pm
New Year’s Eve - 9am - 4pm
New Year’s Day – Closed
Outside of these hours, please send us an email and we'll get back to you swiftly.

Contacting us by Post

You can of course write to our team at any time using the address below:
Welsh Rugby Union Official Online Store
United Kingdom
M24 1FD

Visit us in the store

The Official Welsh Rugby Union Store
8 Westgate Street
South Glamorgan
CF10 1NS

Opening hours:

Monday to Saturday: 9.30am to 5.30pm
Saturday: 10am-4pm
*Store opening times may vary on event days*

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