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Delivery & Shipping

Delivery and Shipping

UK Standard Delivery - Delivery takes 2-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £75 or £4.95 otherwise.

UK Click and Collect- (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.

Need it faster?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order. Please note if your order exceeds £199.00 in value our courier will require a signature.

We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

Collect from Store - This free service allows you to collect your order at your leisure from the Welsh Rugby Union Official Online Store, located at 8 Westgate Street, Cardiff, CF10 1NS. Orders are usually ready for collection within 48-72 hours hrs although, subject to availability, it may take longer.

When your order is ready to collect from store, you will receive an email and/or SMS notification. Please take this notification with you to Customer Services in the selected store.

Your order will remain in store for 28 days, after which it will be returned to the warehouse and you will be credited the full amount. If you have any enquiries, please contact Customer Services on +44(0) 333 014 5343.

International Deliveries


Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
• Order must be under 2kg
• Order must be under £150 in value
• Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

Non-received orders - If you do not receive your item within the stated timeframes, please contact us within 30 days of shipping to advise of this. If you do not contact us in this period we will be unable to take any further action and no resend or refund will be offered.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Additional Information

Customs & Duty - Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and the Welsh Rugby Union Store will not accept liability for any such costs. We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website.

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shippable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.
We hope that you enjoy your purchase from us.

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