PRIVACY AND COOKIE POLICIES
Macron Wales Retail Limited ("Macron Wales Retail Limited", "we" or "us") respects the privacy of every individual who visits our Website (as defined below) and is committed to protecting and respecting your personal data.
Macron Wales Retail Limited (“Macron”, “Us or We”) operate The WRU Official Store under licence on behalf of The Welsh Rugby Union Limited (“WRU”). We collect information from you when you visit our website, purchase something from us, contact us by telephone or email or receive a communication from us and we also share some of your information with the WRU. Macron and the WRU are both committed to protecting your personal information and respecting your rights pursuant to the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- how we use your data;
- how we look after your personal data; and
- your legal rights relating to your personal data.
- IMPORTANT INFORMATION AND WHO WE ARE
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on 26 June 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
- THE DATA WE COLLECT ABOUT YOU
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name and last name.
- Contact Data includes billing address, delivery address, email address and telephone number.
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have made with us but we will notify you if this is the case at the time.
- HOW IS YOUR PERSONAL DATA COLLECTED
We use different methods to collect personal data from and about you including through:
- Direct interactions. You may give us your Identity, Contact, Transaction and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- fill in registration forms to register for an account;
- make use of our Website and services, such as, searching for a product and placing an order;
- sign up to receive emails, for example, newsletters or promotional information;
- participate in social media functions which may be available on our Website;
- participate in competitions, promotions or surveys; or
- contact or correspond with us by phone, email or otherwise.
- Technical Data from the following parties:
- Analytics providers such as Google based outside the EU.
- Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
- Third parties. We may receive personal data about you from various third parties as set out below:
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
- where we need to perform the contract we are about to enter into or have entered into with you.
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
You can find out more about these legal bases here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/#ib3.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
(i) Contractual Obligations. We may process your personal data to carry out our obligations arising from any contracts entered into between you and us (or proposed to be entered into) and to provide you with the information, products and services that you request from us. Legal basis: such processing is necessary for the performance of a contract we have entered or are about to enter with you.
(ii) Order process and delivery. We may process your personal data to process and deliver your order including manage payments, fees and charges, and to collect and recover money owed by you to us. Legal basis: such processing is necessary for the performance of a contract with you and/or for our legitimate interests (to recover debts due to us).
(iv) Promotions. We may process your personal data to enable you to partake in a prize draw, competition or complete a survey. Legal basis: such processing is necessary for the performance of a contract with you and/or for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
(v) Business requirements. We may process your personal data in order to administer and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Legal basis: such processing is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) and/ or to comply with a legal obligation.
(vi) Advertising. We may process your personal data to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. Legal basis: such processing is necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
(vii) Data analytics. We may process your personal data for data analytics purposes in order to improve our Website, products and services, marketing and/or customer relationships and experiences. Legal basis: such processing is necessary for our legitimate interests (to define the types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy).
(viii) Recommendations about our products. We may process your personal data to make suggestions and recommendations to you about our products that may be of interest to you. Legal basis: such processing is necessary for our legitimate interests (to develop our products and services and to grow our business).
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by logging into your account online at store.wru.co.uk ("Website") and updating your preferences. You can also opt-out by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of an order for goods or other transactions.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the following third parties for the purposes set out in in paragraph 4 above:
- analytics and search engine providers that assist us in the improvement and optimisation of our Website.
- Welsh Rugby Union.
- business partners, suppliers and sub-contractors that provide us with hosting, payment, distribution and IT services.
- Professional advisers acting as processors or joint controllers including lawyers and auditors based in the United Kingdom who provide auditing services and legal services.
- HMRC, regulators and other authorities who require reporting of processing activities in certain circumstances.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area.
- DATA SECURITY
All personal data you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Where you have chosen a password which enables you to access certain parts of our Website, we ask you not to share your password with anyone.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of your personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being a customer for tax purposes.
In some circumstances you can ask us to delete your personal data: see request erasure of your personal data below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
In certain circumstances, you have rights under data protection laws in relation to your personal data including a right to:
- request access to your personal data.
- request correction of your personal data.
- request erasure of your personal data.
- object to processing of your personal data.
- request restriction of processing your personal data.
- request transfer of your personal data.
- right to withdraw consent.
You can find out more about your rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of the rights set out above, please contact us by email at email@example.com
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee or alternatively refuse to comply with your request, if your request is clearly unfounded, repetitive or excessive.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The information below explains what cookies are and how our website uses them.
WHAT ARE COOKIES?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain small amounts of information that is transferred to your computer's hard drive. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Cookies do lots of different jobs, for example, they allow you to navigate between pages efficiently, remembering your preferences, and generally improve your user experience. The cookies used on our website have been categorised based on the categories found in the International Chamber of Commerce UK Cookie guide.
We use the following cookies:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
This cookie enables us to recognise you when you return to our site so that our website remembers who you are when you register or login.
This cookie enables us to allow you to use our site in a way that makes your browsing experience more convenient, for example, by providing us with your location in order for us to provide the products to you that are available at your location.
A flag, which indicates whether caching is disabled or not.
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CAN I USE THIS WEBSITE WITHOUT COOKIES?
By using our website, you consent to cookies being stored by us and our providers.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and this may prevent some parts of our website working correctly for you.
The aboutcookies.org website provides more information about how to block cookies and/or remove existing cookies.