Delivery times depend on the destination of the order and time of year that it is placed however in most cases they are as follows.
Please note that during busy periods such as Christmas, the Six Nations and during the Autumn Nations Series these times may be extended.
UK DELIVERY 5–7 days* for delivery
All UK orders are dispatched using Royal Mail.
STANDARD - This is a ‘signed for’ service; a delivery confirmation service which requires a signature at the point of delivery and gives us (and you) proof of delivery via a tracking number. Delivery times for this service are 5-7 days* from dispatch and postage (within the UK) is charged at a flat rate of £4.99.
INTERNATIONAL DELIVERY 7–21 days* for delivery
All orders to countries outside the UK are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service. This service offers full tracking (to most destinations) and requires a signature on delivery. Orders are handled by Royal Mail within the UK and handed over to their international partners in the destination country for local delivery.
Europe: Royal Mail’s delivery times for this service are 7-14 days* from dispatch and postage of all orders to Europe are charged at weight dependent rates starting at €12.00.
Rest of the World: Royal Mail’s delivery times for this service are 7-21 days* from dispatch and postage of all orders outside the EU is charged at weight and destination dependent rates starting at US$23.99.
Customs charges may be applied by the destination country and any/all charges are the responsibility of the customer. We do not have any control over these charges and are unable to predict what they may be as they differ country to country.
UAE ORDERS – please note that due to our delivery methods we cannot ship to residential addresses. We can only able to ship to business addresses or PO Boxes within the UAE.
SOUTH AFRICA - please note that we ship orders using Royal Mail and SA Post meaning orders shipped to South Africa may experience significant delays within the SA Postal system.
PLEASE NOTE: if an address is provided incorrectly at time of order, please let us know via email within 1hr of placing your order. If the error is not communicated and your order is returned to us by the Royal Mail, it will be refunded minus the postage charge.
Please don’t hesitate to get in touch if you have any questions regarding deliveries. You can reach us by email at customercareWRU@macron.com
LOST IN TRANSIT
For items that you suspect may be lost in the post; get in touch via customercareWRU@macron.com however please be aware that we can only investigate lost items with the Royal Mail after 15 working days for UK orders and 30 working days for EU and International orders.
*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.