Customer Services - FAQs

How do I create an account?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.

 

How do I reset my account password?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Login’ to open the Login page. Below the password you can find 'Forgot your Password' to change it.

 

How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter please email us at customercareWRU@macron.com.

Can I cancel my order?

We are unable to cancel your order once it has been placed.

 

How do I know if my order is processed?

You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.

 

Which payment methods I can use?

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  • Visa, MasterCard, Maestro
  • Paypal

 

What should I do if I received a partial order or if I didn't received the order?

If you received you order partially please email us at customercareWRU@macron.com with your order details and enquiry and we will get back to you. 

 

Why my discount code does not apply?

Please email us at customercareWRU@macron.com with the coupon details.

When will my order arrive?

UK orders are dispatched using Royal Mail and they will take 5–7 days* for delivery.

All orders to the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 5–14 days* for delivery

All orders to countries outside the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 7–20 days* for delivery

*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.

 

For every other information please check here.

 

What should I do if I haven’t received my package?

If you haven't received your package, please write an email at customercareWRU@macron.com 

 

Which are the shipping costs?

For every information, please check here.

 

Do you need to return an order made online before September 28th 2020?

For any returns or products queries please email us at customercareWRU@macron.com with your order details and enquiry and we will get back to you.

 

Do you already had an account before September 28th 2020?

In case you already had an account on this website we kindly ask you to register once again.

 

How do I return my product(s)?

For any returns please fill out the returns form and email us at customercareWRU@macron.com with your order details and enquiry within 14 days of the order being received. Goods must be returned packed securely, in their original state; with all labels and packaging and in a saleable condition. The cost of returning the goods is the responsibility of the customer and will not be reimbursed (except in the instance of faulty goods). 

For every other information please check here.

 

When will I get the refund?

Once we receive the products at the warehouse, we will elaborate it and we will refund you on the payment method used to place the order within 14 days of the return of the cancelled order.

How do I know the correct size of the product?

You can have a look at our SIZE GUIDE. This size chart is defined in the following categories “MEN”, “WOMEN”, “KIDS” or “ACCESSORIES” and the specific category size guide is available based on the product that you select. For the product “MEN”, “WOMEN” and “KIDS” there is a size guide divided into two categories which are Macron size guide and Non Macron size guide so to review this based on the product selected.

 

For the full size guide please check here.

Macron is a European leader company in the production and sale of sportswear, operating in four main business areas: teamwear - sportswear and accessories for team sports (football, rugby, basketball, volleyball, baseball, handball, futsal, running); merchandising - official kits, free time products and accessories for the supporters of the clubs sponsored by Macron; run & train- technical apparel for individual runners and for training sessions in the gym; athleisure – sports inspired apparel for leisure time, for those who wish to wear Macron even outside pure sports activities. Macron owes its success to the capacity of interpreting the needs and demands of those who do sport, developing high quality and technicality products.

Top clubs chooses Macron because it offers:

  • bespoke service throughtout the partnership and high quality original products with the direct participation of the club
  • italian style and attention to details
  • development of a wide merchandising range and special projects
  • support to clubs for the development of merchandising business