Customer Services - Returns & Refunds

Purchases made online at store.wru.co.uk

If you are not completely satisfied with your purchase(s) from the Welsh Rugby Official Store you can return it to us within 28 days of receipt.


Unfortunately, it is not possible to facilitate an exchange for items bought online, at present the process in place requires the items to be refunded and for a subsequent order to be made.

Please make sure the products are in a saleable condition, unworn and with the original packaging and any labels still attached. We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory condition may be returned to you.

Returns procedure;

1. Download and Fill out the returns form

2. Seal the package securely including all packaging and swing tags

3. Post it to the following address;

Welsh Rugby Store Online Returns

Westgate Street

Cardiff

CF10 1NS

4. Once received into our warehouse the refund will be processed to the original payment method. (within 7-14 days)

* Returns can also be handed in to our store at Welsh Rugby Store, where they will then be passed on to our online store staff who will process the refund online.

If you are posting items back to us, we strongly recommend that you obtain a postage receipt and tracking number. We are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please note that refunds do not include return postage costs unless the item is faulty or sent to you in error.

 

Purchases made instore at Welsh Rugby Store or by telephone.

If you are not completely satisfied with your purchase(s) from the Welsh Rugby Store you can return it to us within 28 days of purchase with the receipt. Unfortunately, we are unable to accept returns without a till receipt*.

Items can be returned directly to our store at Welsh Rugby Store or by post to the address shown above. When returning an item, please make sure the items are in in a saleable condition, unworn and with any labels still attached.

 

CHRISTMAS 2020 

Due to the Welsh Government’s announcement regarding closure of all non-essential retail, our Westgate Street store is now close until the restrictions are lifted.

Therefore, we will be extending our Christmas returns policy.  

For any purchases made between the 1st of November and the 24th of December, we will now accept returns/exchanges up until the 8th of February 2021.

Unfortunately, we are unable to accept returns/exchanges without a till receipt                                                                                                                                                               

For any questions please contact us by emailing customercarewru@macron.com

Wishing you all a merry and safe Christmas

 

*Unless the item is faulty; however in this instance we do require proof of purchase.