When will my order arrive?
UK orders are dispatched using Royal Mail and they will take 5–7 days* for delivery.
All orders to the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 5–14 days* for delivery
All orders to countries outside the EU are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service and they will take 7–20 days* for delivery
*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.
For every other information please check here.
What should I do if I haven’t received my package?
If you haven't received your package, please write an email at customercareWRU@macron.com
Which are the shipping costs?
For every information, please check here.
I've purchased during Black Friday Week, why is my order late?
Our warehouse colleagues and carrier partners are working hard to process a very high volume of orders hence our deliveries may take a little longer than usual. Rest assured our dispatch team are working hard to process your order as soon as possible.
Please allow up to 10 days for your order to be delivered. If your order hasn’t been delivered by the 10th day please contact customercareWRU@macron.com.