Online Store Terms and Conditions
Welcome to The Welsh Rugby Union Limited Online Store. Please read the following terms and conditions (the “Terms and Conditions”) carefully before placing your order. By placing an order you are signifying your acceptance of these Terms and Conditions. These Terms and Conditions should be read and interpreted in conjunction with our Website Terms and Conditions of Use and our Privacy and Cookies Notice.
We will notify users of any material changes to these Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.
Ownership and Operation
The Online Store is operated by the Welsh Rugby Union Limited (“WRU”, “we” or “us”) a company registered in England and Wales under company number 3419514 whose registered office is at Millennium Stadium, Westgate Street, Cardiff CF10 1NS.
You will need to register with the WRU to place an order for products through this website.
In return for allowing you to use the WRU online store and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation the WRU has is immediately null and void.
When you place an order to purchase a product from our website, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. We will then send you an e-mail confirmation when we've dispatched the product to you (the "Dispatch Confirmation E-mail"). Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. Please click here for the cancellation form
The ‘Here to Help’ section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.
Please note that the WRU reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.
The WRU will pre-authorise and charge for all pre-ordered items at the time an order is placed. The reason is to ensure that stock is allocated against your order. It is also sometimes necessary for the customer to confirm details contained within the order.
Please read our Returns Policy which applies to all products sold in our online store. In addition to your 30-days returns guarantee, customers in the European Union are entitled to a statutory withdrawal right of fourteen working days. Details of this statutory right and an explanation of how to exercise it are provided in the Returns Policy.
Pricing and Availability
All prices are inclusive of legally applicable VAT.
As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
THE WRU IS NOT THE MANUFACTURER OF THE PRODUCTS SOLD ON THIS WEBSITE. WHILE WE WORK TO ENSURE THAT PRODUCT INFORMATION ON OUR WEBSITE IS CORRECT, ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN MORE AND DIFFERENT INFORMATION TO THAT DISPLAYED ON OUR WEBSITE.
THE WRU CHECKS ALL FOOD PRODUCTS TO SEE IF THE MANUFACTURER HAS GIVEN ANY INFORMATION ABOUT WHETHER OR NOT THE PRODUCT CONTAINS NUTS. WHERE SUCH INFORMATION EXISTS IT IS REPRODUCED ON THE WEBSITE. THE STATEMENT THAT A PRODUCT CONTAINS NUTS, MAY CONTAIN TRACES OF NUTS OR THE LACK OF ANY STATEMENT IS A REFLECTION OF THE STATUS OF THE PRODUCT TO THE BEST OF THE WRU’S KNOWLEDGE AND SHOULD NOT BE TREATED AS A GUARANTEE THAT THE PRODUCT DOES OR DOES NOT CONTAIN NUTS OR TRACES OF NUTS. WHILE THE WRU WORKS TO ENSURE THAT PRODUCT INFORMATION IS CORRECT, ON OCCASION MANUFACTURERS MAY ALTER THEIR INGREDIENT LISTS. ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN MORE AND/OR DIFFERENT INFORMATION THAN THAT SHOWN ON THE WEBSITE. IT IS RECOMMENDED THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED ON OUR WEBSITE AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT.
Information on Delivery times and prices for the UK and all other countries which we deliver to can be found in the ‘Delivery’ section of our website. Please note that delivery times given are estimates only and the WRU cannot be held liable for any delays.
Delivery of Personalised Items
Please note that at busy periods personalised items can take up to 6 working days to be dispatched.
When ordering products from our online store for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our online store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Limitation of Liability
To the fullest extent permitted by applicable laws, neither the WRU nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the WRU has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall the WRU’s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you for the items purchased.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
If you are under 18 years of age you may only use the WRU online store with the prior consent of a parent or guardian.
Amending the Terms and Conditions of Use
The WRU may add to, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the WRU website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. The WRU reserves the right to add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
We treat your privacy very seriously. The WRU’s Privacy and Cookies Notice provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read the WRU Privacy and Cookies Notice, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.
The WRU will endeavour to ensure that our online store is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
The WRU reserves its right to restrict, suspend or terminate your use of our online store or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
We may amend this website and our services in any way and at any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact the WRU through the Contact Us section on the website.
The Terms and Conditions together with our Here to Help Section and Privacy and Cookies Notice contain the full and complete understanding between the WRU and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.
The Terms and Conditions together with our Here to Help Section and Privacy and Cookies Notice and all contracts made under them shall ensure for the benefit of any successors and assignees of the WRU.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.