What is the returns policy?

You can return any item for a refund within 28 days of receiving your original order.

If you change your mind about your order or your order is faulty (including items which are unfit for purpose, not what you ordered or not as described online) you can return the item(s) to us for a full refund or exchange using the Returns Form included with your order within 30 days of receipt. If you cannot find your Returns Form you can download one here.


If your order has NOT yet been dispatched you can cancel the order by emailing the team at onlineshop@wru.co.uk. Alternately you can call us on 02920 822309 and you will receive a full refund of the purchase price or the option to exchange the item(s).


If you have already received your order, it will need to be returned to us (at your expense unless the item is faulty) before your refund or exchange can be processed.


Items must be returned unworn and in their original packaging (including all tags and labels) together with a copy of the original invoice.  


You can also return or exchange items purchased online in the WRU Store on Westgate Street in Cardiff.



Please note that the following exceptions apply to this Returns Policy:


1.1 We are unable to refund or exchange items that have not been cared for correctly or used in accordance with   the manufacturer’s instructions.

1.2 Refunds cannot be provided for sale items. If a sale item purchased is faulty, a choice of an exchange or gift vouchers will be offered.

1.3 Refunds and exchanges cannot be given on underwear, CDs, DVDs or any pierced jewellery items unless the item is faulty.

1.4 We are unable to exchange or refund personalised items (such as a shirt that has been custom printed) unless they are faulty or there has we have made an error with the personalisation. Personalised items cannot be exchanged or refunded if a player retires, is not selected or changes position and/or his squad number.