This is Our Game. Dyma Rygbi Cymreig

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Customer Services - FAQs

LAST ORDER DATES

Last recommended order dates for pre-christmas delivery. These dates are recommended by Royal Mail but cannot be guaranteed.

Please note, increased volume within global postal systems at this time of year may incur unexpected delays. We advise customers to place their orders in advance of these dates to be in with the best chance of delivery before Christmas. 

Friday 6 December – Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Italy, Malta, Mexico, Norway, Portugal, Romania, Sweden, Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)

Tuesday 10 December – Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia

Thursday 12 December – Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA

Friday 13 December – France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Singapore, Switzerland and Taiwan

Friday 20 December (orders placed before 1pm) – UK 

 

EXTENDED RETURNS POLICY

Any purchases made between 28th of October 2024 and the 24th December 2024 may be returned for refund up to the 22nd January 2025.

Any items purchased outwith the extended dates will be subject to our usual 28 day return policy

Terms and Conditions

Purchase a 2024/25 Welsh Rugby home replica jersey and receive a graphic tee for free.

In these terms and conditions “Welsh Rugby Store” refers to ‘The WRU Official Store’ operated under licence by Macron Retail UK Limited., a company incorporated under the Companies Acts, with registered company number SC469069 and having its registered office at Unit 1, 6 Bankhead Crossway North EH11 4BP.

 

The ‘Free Tee’ promotion will run from 9.30am on 8th November 2024 and close when all stock has been claimed.

 

  1. To be eligible for the promotion, you must purchase a 2024/25 Home Replica – eligible products codes:
  • 600046310001 WRU M24/25 HOME 6NT POLY REPLICA SHIRT SS SR,
  • 600046320001 WRU M24/25 HOME 6NT POLY REPLICA SHIRT SS JR,
  • 600046370001 WRU M24/25 HOME 6NT FEM REPL SHIRT SS.

 

  1. Purchases must be made in person at the Welsh Rugby Official Store on Westgate Street in Cardiff.

 

  1. Once the cashier confirms eligibility, they will process a transaction for the Home Replica Shirt and the equivalent sized ‘Free Tee’;
  • senior sizes - 58195700 WRU MERCH CA LF SHIRT PRTD GRYM SS FEAT. NS/NS
  • junior sizes - 58195701 WRU MERCH CA LF SHIRT PRTD GRYM SS FEAT. NS/NS

 

  1. The cashier will provide you with a till receipt listing the Home Replica shirt purchased as well the ‘Free Tee’ marked as £0.00. This receipt must be retained in line with the return policy.

 

4.1. In the event that the qualifying Home Replica Shirt is returned, the customer will also be required to return the ‘Free Tee’.

 

  1. Only one free tee per customer.

 

  1. Cashiers have the right to refuse purchases that do not match the eligibility criteria.

 

  1. For the avoidance of doubt, this promotion does not apply to Welsh Rugby 24/25 Away jerseys.

                                                                                                                                                                         

  1. Offer is subject to availability and whilst stocks last.

 

  1. Subject to Clause 4, the giveaway is, non-transferable and no cash alternative is offered.

 

  1. The Welsh Rugby Store reserves the right to replace or cancel the giveaway if circumstances beyond The Welsh Rugby Store's control makes it necessary to do so.

 

  1. The Welsh Rugby Store will not be liable for any circumstances beyond its reasonable control that prevent the promotion being taken up or fully enjoyed by an applicant.

 

  1. This is a limited time offer and once all stock of the ‘Free Tee’ has been distributed, this offer is no longer available and cannot be claimed. As such, The Welsh Rugby Store reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

 

  1. Insofar as is permitted by law, The Welsh Rugby Store, its agents or distributors will not in any circumstances be responsible or liable to compensate the applicant or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the promotion except where it is caused by the negligence of The Welsh Rugby Store, its agents or distributors. Your statutory rights are not affected.

 

  1. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

 

How do I create an account?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.

 

How do I reset my account password?

The first step is to click ‘My Account’ on the top right corner of the site, and then choose ‘Login’ to open the Login page. Below the password you can find 'Forgot your Password' to change it.

 

How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter please email us at customercareWRU@macron.com.

 

How can I pay?

You can pay by credit card, Paypal and Klarna. Please remember that all discounts codes need to be applied before orders are completed.  We cannot apply discounts after orders have been completed or reimburse customers.  

 

I need my goods to be delivered outside the UK. Are there any other charges?

In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.

Can I ammend my order?

Unfortunately we are unable to change an order once it has been placed; this is due to security around payment methods. if you have you have ordered the wrong item or size please get in touch and we can cancel the item(s) for you.

 

Can I cancel my order?

In most cases you can cancel an order before it has shipped; if you need to cancel an order and have not had a shipping notification please email us at customercareWRU@macron.com and we will get back to you asap. 

Unfortunately if an order has been shipped you cannot cancel - the order would need to be returned for refund as detailed in our returns policy.

 

How do I know if my order is processed?

You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.

 

Which payment methods I can use?

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  • Visa, MasterCard, Maestro
  • Paypal

 

What should I do if I received a partial order or if I haven't received my order?

If you received you order partially please email us at customercareWRU@macron.com with your order details and enquiry and we will get back to you. 

 

Why my discount code does not apply?

Discount codes are only applicable to full price items and expire 30 days from issue.

Please note that all discounts codes need to be applied before orders are completed.  We can not apply discounts after orders have been completed or reimburse customers.  

When will my order arrive?

This will depend on the destination of your delivery, for more information please check here. 

 

What should I do if I haven’t received my package?

If you haven't received your package, please write an email at customercareWRU@macron.com 

 

What are the shipping costs?

This will depend on the destination of your delivery, for more information on delivery charges please check here.

 

I need my goods to be delivered outside the UK. Are there any other charges?

In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.

 

Did you already have an account before September 28th 2020?

In case you already had an account on this website we kindly ask you to register once again.

 

How do I return my product(s)?

For any returns please fill out the returns form and email us at customercareWRU@macron.com with your order details and enquiry within 14 days of the order being received. Goods must be returned packed securely, in their original state; with all labels and packaging and in a saleable condition. The cost of returning the goods is the responsibility of the customer and will not be reimbursed (except in the instance of faulty goods). 

For every other information please check here.

 

When will I get the refund?

Once we receive the products at the warehouse, we will process it and we will refund you on the payment method used to place the order within 14 days of the return of the cancelled order. Please note that we offer no refund or exchange on any underwear, DVDs, jewellery, masks unless proven faulty.

How do I know the correct size of the product?

You can have a look at our SIZE GUIDE. This size chart is defined in the following categories “MEN”, “WOMEN”, “KIDS” or “ACCESSORIES” and the specific category size guide is available based on the product that you select. For the product “MEN”, “WOMEN” and “KIDS” there is a size guide divided into two categories which are Macron size guide and Non Macron size guide so to review this based on the product selected.

 

For the full size guide please check here.

Macron is a European leader company in the production and sale of sportswear, operating in four main business areas: teamwear - sportswear and accessories for team sports (football, rugby, basketball, volleyball, baseball, handball, futsal, running); merchandising - official kits, free time products and accessories for the supporters of the clubs sponsored by Macron; run & train- technical apparel for individual runners and for training sessions in the gym; athleisure – sports inspired apparel for leisure time, for those who wish to wear Macron even outside pure sports activities. Macron owes its success to the capacity of interpreting the needs and demands of those who do sport, developing high quality and technicality products.

Top clubs chooses Macron because it offers:

  • bespoke service throughtout the partnership and high quality original products om close collaboration with the club
  • italian style and attention to details
  • development of a wide merchandising range and special projects
  • support to clubs for the development of merchandising business