Customer Services - Returns & Refunds

Purchases made online at store.wru.co.uk

If you are not completely satisfied with your purchase(s) from the Welsh Rugby Store you can return it to us up to 28 days from the date of purchase. If an item is sent back to us outwith this 28 day policy, it will be returned to you.

Unfortunately, it is not possible to facilitate an exchange for items bought online, at present the process in place requires the items to be refunded and for a subsequent order to be made. (please note this excludes faulty items or errors made in the fulfilment of your order; in these cases we will do our best to organise a replacement product for you.)

Please make sure the products are in a saleable condition, unworn and with the original packaging and any labels still attached. We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory condition may be returned to you. We offer no refund or exchange on any underwear, jewellery or masks unless proven faulty.

 

EXTENDED RETURNS POLICY - CHRISTMAS 2024

Any purchases made between 28th of October 2024 and the 24th December 2024 may be returned for refund up to the 22nd January 2025.

Any items purchased outwith the extended dates will be subject to our usual 28 day return policy

 

Returns procedure;

1. Download and Fill out the returns form

2. Seal the package securely including all packaging and swing tags

3. Post it to the following address;

 

Returns - WRU Store

Unit 1 - 6 Bankhead Crossway North

Edinburgh

EH11 4BP

 

4. Once received into our warehouse the refund will be processed to the original payment method. (within 7-14 days)

* Returns can also be handed in to our store at Welsh Rugby Store, where they will then be passed on to our online store staff who will process the refund online.

If you are posting items back to us, we strongly recommend that you obtain a postage receipt and tracking number. We are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please note that refunds do not include return postage costs unless the item is faulty or sent to you in error.

 

Purchases made in store at Welsh Rugby Store or by telephone.

If you are not completely satisfied with your purchase(s) from the Welsh Rugby Store you can return it to us within 28 days of purchase with the receipt. Unfortunately, we are unable to accept returns without a till receipt*.

Items can be returned directly to our store at Welsh Rugby Store or by post to the address shown below. When returning an item, please make sure the items are in in a saleable condition, unworn and with any labels still attached.

 

Welsh Rugby Store

Westgate Street 

Cardiff

CF10 1NS

 

PLEASE NOTE:

all returns must be unworn with tags still attached and retuned via methods detailed above.

please also be advised that store purchases must be returned with the receipt - we are unable to accept returns without a till receipt*                                             

For any questions please contact us by emailing customercarewru@macron.com

 

*Unless the item is faulty; however in this instance we do require proof of purchase.