Customer Services - Contact Us
The WRU Official Store is operated under licence by Macron Wales Retail Limited.
WRU store
Westgate Street, Cardiff
CF10 1NS
The WRU store will re-open on Tuesday the 13th of April 2021.
Opening hours
Monday Closed
Tuesday 9.30am-5.30pm
Wednesday 9.30am-5.30pm
Thursday 9.30am-5.30pm
Friday 9.30am-5.30pm
Saturday 9.30am-5.30pm
Sunday Closed
Bank Holidays 10am-4pm
During stadium event and holidays, the opening hours may change.
Please note that:
- Face masks must be worn
- At present item/s can not to tried on in store
- Returns for online orders can be handed in to our store at Welsh Rugby Store, where they will then be passed on to our online store staff who will process the refund online
Contacting Us by Email
We are happy to answer queries on products, orders and anything else about the online store at the below address:
customercareWRU@macron.com
We endeavour to respond to all emails within 24 hours. Our opening hours are Monday- Friday 9.00am to 5.00pm.
Read our FAQ for further inquiries.