Customer Services - Contact Us

The WRU Official Store is operated under licence by Macron Retail UK Limited.

Store Address

WRU store

Westgate Street, Cardiff

CF10 1NS

Opening hours

Monday 9.30am-5.30pm

Tuesday 9.30am-5.30pm

Wednesday 9.30am-5.30pm

Thursday 9.30am-5.30pm

Friday 9.30am-5.30pm

Saturday 9.30am-5.30pm

Sunday 10am-4pm

Bank Holidays 10am-4pm

During stadium event and holidays, the opening hours may change. 

Please note that:

  • Face masks must be worn
  • At present item/s can not to tried on in store
  • Returns for online orders can be handed in to our store at Welsh Rugby Store, where they will then be passed on to our online store staff who will process the refund online

Contacting Us by Email

We are happy to answer queries on products, orders and anything else about the online store at the below address:

customercareWRU@macron.com

We endeavour to respond to all emails within 24 hours. Our opening hours are Monday- Friday 9.00am to 5.00pm.

Read our FAQ for further inquiries.